Desktop customer service

Frequently Asked Questions

The following FAQ applies only to users in Americas.

Desktop customer service General

• What’s the difference between an update and an upgrade?
• Even though QuarkXPress 7 has been released, can I still purchase or upgrade to version 6.5?

Desktop customer service educational and non-profit organizations

• Do you offer special pricing to non-profit organizations?
• Do you offer special pricing to educational institutions? What about to students?
• Which version of QuarkXPress is available for educational and non-profit users?
• What's a Lab-Pak?
• Are educational QuarkXPress Lab-Paks only available in QuarkXPress Passport?
• What's a Multi-Pak?
• If I upgrade my Lab-Pak or Multi-Pak, do I have to return my hardware key(s)?

Desktop customer service Licensing

• What happened to the Quark mobile licensing program?
• What is Quark License Administrator?
• Can I install the same copy of QuarkXPress on my computer at work and my computer at home?

Desktop customer service purchase and replacement

• My company already owns five copies of QuarkXPress, but now we need to buy another five copies. Will you give us a price break on the software?
• My company already owns five copies of QuarkXPress, but now we need to buy another five copies. Will you give us a price break on technical support plans?
• How do I get a replacement QuarkXPress CD?
• I lost my QuarkXPress program CD-ROM and I need to reinstall the software. How can I get another CD-ROM?
• I lost my copy of QuarkXPress. Will you replace it?
• My copy of QuarkXPress was stolen. Do I have to pay to get another one?
• How much is a replacement hardware key?