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Desktop support
Customer service
Training
Free English-language technical support
For registered QuarkXPress users
This section describes free English-language support options for individual or corporate desktop customers with registered copies of the current version of QuarkXPress®, or QuarkXPress Passport®. This free support is available by phone or e-mail.
E-mail technical support
Registered customers of the current version of QuarkXPress can access free English-language technical support by e-mail. You can send questions or issues to technical support at any time. Typical response time is within 24 hours. We offer a convenient online e-mail support form for registered users to submit issues.
Phone technical support
Registered customers of the current version of QuarkXPress can access free English-language technical support by telephone. In the Americas, call technical support directly at 800.676.4575. Customers in Australia can call technical support directly at 1 800.670.973 (toll-free) and New Zealand customers at 0800.45.973 (toll-free).
Requirements and restrictions
To qualify for free English-language technical support, you must:
- Be a registered user of the current version of QuarkXPress
The following topics are not covered by free English-language technical support:
- Third-party XTensions® modules
- AppleScript®
- Problems with DTDs when using avenue.quark®
*Toll free within the United States and Canada. Long-distance charges may apply for other countries.
“In a world where talking to a REAL human being regarding technical support is quickly becoming a thing of the past, I was amazed and delighted to see that Quark is offering free tech support. Today, I spoke with Harry at Quark and solved a couple of pesky issues that had been driving me nuts. This single incident has restored my faith in QuarkXPress. You have earned my continued business and support as a customer.”
Neal Lewis, Shenandoah National Park, Virginia
Desktop support
Customer service
Training
Free English-language technical support
For registered QuarkXPress users
This section describes free English-language support options for individual or corporate desktop customers with registered copies of the current version of QuarkXPress®, or QuarkXPress Passport®. This free support is available by phone or e-mail.
E-mail technical support
Registered customers of the current version of QuarkXPress can access free English-language technical support by e-mail. You can send questions or issues to technical support at any time. Typical response time is within 24 hours. We offer a convenient online e-mail support form for registered users to submit issues.
Phone technical support
Registered customers of the current version of QuarkXPress can access free English-language technical support by telephone. In the Americas, call technical support directly at 800.676.4575. Customers in Australia can call technical support directly at 1 800.670.973 (toll-free) and New Zealand customers at 0800.45.973 (toll-free).
To qualify for free English-language technical support, you must:
- Be a registered user of the current version of QuarkXPress
The following topics are not covered by free English-language technical support:
- Third-party XTensions® modules
- AppleScript®
- Problems with DTDs when using avenue.quark®
*Toll free within the United States and Canada. Long-distance charges may apply for other countries.
Neal Lewis, Shenandoah National Park, Virginia